Student Counselling Service

Looking after your health and wellbeing is essential to being your best at UNSW Canberra. Life at university can be exciting and interesting, as well as bring challenges such as adjusting to a new environment and the general stress of student life. 

Sometimes it can be difficult to reach out to family and friends, or deal with things by ourselves. Counselling can be helpful during these times. A free student counselling service is available for current UNSW Canberra students. This confidential, free- of- charge service with a qualified professional clinical psychologist (student counsellor) is designed to support students to work through challenges, navigate change, and regain balance. 

BOOK AN APPOINTMENT

Free counselling support is available on campus for all currently enrolled UNSW Canberra students. This confidential, free of charge service with a qualified professional clinical psychologist (student counsellor) is designed to support students to work through challenges, navigate change, and regain balance.  

We can assist with: 

  • academic or training pressures 
  • time management, including the balance between study, training, employment, and family life 
  • confidence issues 
  • motivation or procrastination problems 
  • adjustment to living in a new location, a new lifestyle, as well as cultural transitions 
  • stresses relating to fieldwork, study, or training 
  • perfectionism 
  • decision making and important life choices 
  • emotional challenges, such as apprehension, sadness, and loneliness 
  • Health concerns for self or a family member 
  • concerns relating to supervision, colleagues, or professional personnel 
  • Relationship and/or family issues
  • Apprehensive future thinking 

Our counsellors are highly qualified and have extensive experience working with university students. They will listen to your concerns without judgment and work with you, exploring options and solutions that suit your needs and circumstances. All counsellors who work at UNSW Canberra are registered psychologists, with expertise and experience in counselling.  

BOOK AN APPOINTMENT

Confidentiality 

We are mindful that the information you provide to us as health professionals is personal and private. Privacy Legislation at both State and Federal levels protects personal information collected and held by health agencies. This legislation applies to UNSW Canberra Counselling Services. In general, this means that no personal information about you will be released to anyone without your consent. 

All psychologists are required to be registered with the Australian Health Practitioners Regulation Agency. Psychologists offering counselling and psychotherapy are required to maintain notes of their counselling sessions and treatment plans. We may also log and record enquiries for information or support that come to us by phone or email. However, the counsellors may be required to release information in the following circumstances: 

  • If it is necessary to protect you or someone else from imminent danger. 
  • In response to a subpoena, summons, or written demand from an administrative body, organisation, or Commonwealth authority with the power to request the information. Occasionally, a legal subpoena for specific documents to be produced or for a specific counsellor to appear before the State or Federal Court is requested. Sometimes an over-riding legal requirement will lead to a carefully considered release of information that would normally fall into the category of personal confidential information. These circumstances would normally involve: statutory obligations, illegal or criminal activities, or the prevention of harm to others, including children. For example: when the client’s behaviour is considered, by the UNSW counsellor, to be a danger to themselves or others, a considered action based on a professional duty of care will be taken with the purpose of protection and keeping safe those that are considered to be ‘at risk’. 
  • Where you are involved in proceedings against the University or Defence. 
  • If there are concerns that a child (under the age of 18 years) may be at risk of physical, emotional, sexual, or neglectful abuse. 
  • To a government Minister in the Defence portfolio or board of enquiry, for general control and administration of the ADF, under section 8 of the Defence Act 1903. 
  • If initiated by the client (you). You can ask/direct your counsellor or give permission to disclose information to a third party on your behalf. This direction is usually in the form of a written statement signed by you. 

Any information shared during counselling sessions is securely stored for seven years from the date of last contact with the service. After this time, the information is disposed of using a protocol that ensures confidentiality and is in keeping with the required State Government and UNSW record disposal schedules. However, any client information shared from the Counselling and Welfare Service to Joint Health Command may be stored for up to 99 years. 

Any individual who has used the UNSW Canberra Counselling Services can request access to their records. The State Health Records Act and Freedom of Information Legislation govern this access to records.

Keeping Your Information Correct

We like to keep your details current so please notify us if you have a change of personal contact information. Our records are not linked to UNSW student or Defence records, so changes in your details provided to UNSW or Defence are not updated on counselling records.