Introduction to Business Excellence
Enrol
This course currently has no scheduled dates. To express interest in this course or to discuss bespoke options for yourself or your organisation, please submit an expression of interest or contact the Professional Education Team on +61 2 5114 5573 or profedcourses@adfa.edu.au
2 days
Online
Canberra
$1,820.00
$1,638.00
Accelerate your career, learn new skills, and expand your knowledge.
First in Australia for research excellence and impact.
Top 50 in the world. 2020 QS World University Rankings.
Overview
In contrast to most Australian managers’ belief, Business Excellence (BE) is not a generic concept like customer satisfaction or business improvement. It has its own tools for assessment and specific methods and models for implementation. BE models are capable of quantifying the excellence of organisations regardless of their size and industrial sector.
In more than six decades since its birth, BE has achieved glorious results. BE has been supported and recommended by several long-standing corporations such as Nestle, KLM, BMW, TNT, Electrolux, Philips, Daimler-Chrysler, Siemens and Bosch. BE has also been identified as the motivating force for Japanese post-war industries. Most importantly, several authors have found that companies that implement a BE model, outperform other companies.
Course content
Business Excellence history and models
This section starts with the definition of Business Excellence (BE) followed by a brief presentation on its history over the past seven decades and the evolution of BE models around the world. A workshop showcases the meaning of BE and why it matters.
EFQM Model’s fundamental concepts, criteria and sub-criteria
Every BE model has a set of criteria and sub-criteria and a scoring logic that enables quantifying the level of excellence in every firm from different angels regardless of its size, products or services, and industry. These are explored in two workshops in which students practice the criteria and points to address for each.
RADAR scoring logic
RADAR logic is at the heart of the EFQM BE Model. It's a dynamic assessment framework and powerful management tool that supports an organisation in addressing its challenges and realising its aspiration to achieve sustainable excellence. Explaining this logic and how it enables scoring the business approaches and results is explored in three workshops in which students practice the scoring process.
BE self-assessment methods and steps
Journey towards excellence starts with a BE assessment of the firm using the criteria, followed by points for improvement and a set of projects. This cycle should be repeated once a year to ensure a continual journey. This section describes the methods and steps in this regard, and how the firm can prepare itself for BE award competitions. This section also includes a workshop to practice the BE assessment.
Learning outcomes
Skills/competencies/knowledge that would be gained through this course:
- Masters credit: UNSW Canberra allows students who have successfully completed a minimum of 12 days of approved professional education short courses to use those courses as credit towards eligible postgraduate programs.
Who should attend
Anyone requiring improvement in their leadership skills, including, but not exclusive to:
- senior managers
- team leaders
- project and program managers
- business analysts
- human resource managers
- capability managers
- process managers/analysts
- business managers
- infrastructure planners
- risk analysts and risk managers
- sustainment and acquisition project managers
- systems designers/engineers
- logistic managers
- knowledge managers
- contract/procurement managers
- engineering managers
- procurement officers
- ERP managers/analysts.
Facilitator
Dr Ali Khosravi
Dr Ali Khosravi is a Senior Consultant at Excellencers® Co. He completed his PhD at Macquarie University, Sydney, and has led more than 30 major business improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a $2 billion oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include business excellence and business process/performance management. He has published articles in international journals such as the Business Process Management Journal and Total Quality Management and Business Excellence Journal.
Dr Alireza Abbasi
Dr Alireza Abbasi is Director of Postgraduate Studies and Coordinator of Project Management programs at UNSW Canberra. He obtained his PhD in Project Management from the University of Sydney in 2012 before joining the School of Engineering & Information Technology (SEIT) at UNSW Canberra. He also holds a graduate certificate in University Learning and Teaching from UNSW Sydney. His research and teaching interests include project management, management science, information systems management and network science. He has written a book, three book chapters and more than 60 technical journal and conference papers. Dr Abbasi has had several appointments and been involved in different projects in IT/software, oil, education and R&D sectors. He is an active member of several professional bodies including the Australian Institute of Project Management (AIPM), Project Management Institute (PMI), and Australian & New Zealand Academy of Management (ANZAM).
Cancellation policy
Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.